Privacy Policy

Effective Date: 15 November 2025

Lake Como Explorer Srl (“we”, “our”, “us”) is committed to respecting your privacy and protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or book our services. It applies to all visitors and customers worldwide and is designed to comply with the EU General Data Protection Regulation (GDPR), the ePrivacy Directive, and other applicable data-protection laws.

1. Scope of This Policy

This policy applies to all personal data processed through:

  • our website (lakecomoexplorer.com)
  • our booking system and payment partners
  • email, phone, chat, and other direct communication
  • third-party platforms used for reservations, analytics, and marketing

It covers both casual website visitors and customers who inquire about or book our tours and services.

2. Data We Collect

We may collect the following categories of personal data:

Identity Information

Name, surname, gender, age, or date of birth (when required).

Contact Details

Email address, phone number, billing or postal address.

Booking & Travel Information

Selected tours, dates, number of participants, preferences, special requests, accessibility needs.

Payment Information

Billing address and transaction confirmation details. We do not store or process full credit-card numbers.

Identification Documents

Passport or ID details only when required by law or for certain services.

Communication History

Emails, messages, and support requests.

Technical & Usage Data

IP address, device type, browser type, pages visited, interactions, and referral sources.

Marketing & Subscription Data

Newsletter subscriptions, preferences, and consent choices.

Data from Third Parties

Limited personal information from booking platforms, analytics providers, payment processors, and marketing tools when necessary to deliver services.

3. How We Collect Data

  • Directly from you when you fill out forms, book a tour, send a message, or request information.
  • Automatically when you browse our website, through cookies and analytics tools.
  • From third parties (e.g., booking portals, payment processors, marketing tools) when required to complete a reservation or improve our services.

We do not intentionally collect sensitive personal data unless voluntarily provided and necessary for your experience (e.g., accessibility-related information).

4. How We Use Your Data

We use your personal data to:

  • Process reservations and deliver the services you booked
  • Communicate with you regarding your booking, itinerary, or inquiries
  • Provide customer support before, during, and after your tour
  • Improve the performance, design, and usability of our website
  • Personalize content and recommend relevant services
  • Analyze website traffic and marketing performance (with your consent)
  • Send newsletters and offers if you have opted in
  • Comply with legal and regulatory obligations (tax, accounting, safety)
  • Protect our business from fraud, abuse, and security threats

We never sell your personal data. We share it only with trusted providers essential for operating our services.

5. Legal Bases for Processing

Under GDPR, we rely on the following legal grounds:

  • Consent — for optional cookies, analytics, and marketing communications
  • Contract performance — to process bookings and deliver services
  • Legal obligations — for tax, accounting, or regulatory compliance
  • Legitimate interests — improving our website, preventing fraud, and understanding customer preferences

You may withdraw your consent at any time through our cookie settings or by contacting us.

6. Cookies and Tracking Technologies

Our website uses essential and optional cookies.

Essential cookies

Required for core website functionality, security, and performance. These cannot be disabled.

Optional cookies (activated only with your consent)

  • Analytics tools (e.g., Google Analytics 4 and Microsoft Clarity)
  • Marketing and advertising tools (e.g., Meta Pixel)
  • Preference, personalization, and performance cookies

When you first visit our website, you will see a cookie banner giving you the choice to:

  • Accept all cookies
  • Reject optional cookies
  • Open settings to customize preferences

You can update your consent at any time using the floating Cookie Settings option.

7. Data Retention

We retain your data only for as long as necessary:

  • Booking & transaction data: up to 10 years (legal obligation)
  • Marketing data: until you unsubscribe
  • Support and inquiry history: as long as needed to manage your request
  • Cookies: according to each cookie’s expiry settings

We regularly review, anonymize, or securely delete data that is no longer required.

8. Security Measures

We apply appropriate technical and organizational measures to safeguard your data, including encryption, secure hosting, access controls, and staff confidentiality procedures. Although no online system can guarantee absolute security, we maintain strict processes to minimize risks and prevent unauthorized access.

9. Your Rights

Under GDPR and other applicable data-protection laws, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your data (“right to be forgotten”)
  • Restrict or object to certain types of processing
  • Receive a copy of your data in a portable format
  • Withdraw consent for marketing or optional cookies
  • File a complaint with your local Data Protection Authority

To exercise any of these rights, please contact us using the details below. We may request proof of identity to protect your information.

10. International Transfers

Some of our service providers (e.g., hosting, analytics, booking platforms) may process data outside the EU. When this occurs, we ensure appropriate safeguards—such as EU Standard Contractual Clauses—are in place to protect your data.

11. Children’s Privacy

Our services and bookings are intended for adults aged 18 and over. Reservations may only be made by an adult with legal capacity. Minors may participate in our tours only if accompanied by a parent or legal guardian, who remains responsible for providing any necessary information on behalf of the minor.

We do not knowingly collect personal data from individuals under 18. If we become aware that such data has been provided without proper authorization, we will delete it promptly.

12. Updates to This Policy

We may update this Privacy Policy periodically. The updated version will always include a “last updated” date. Significant changes will be communicated clearly. Continued use of our website or services after updates constitutes acceptance of the revised policy.

13. Legal Disclaimer and Limitation of Liability

While we take reasonable measures to ensure the accuracy, security, and proper functioning of our website and services, Lake Como Explorer Srl cannot guarantee uninterrupted access, error-free content, or absolute protection against unauthorized access or data breaches.

By using our website or submitting personal data, you acknowledge and agree that:

  • You are responsible for ensuring that all information you provide is accurate, complete, and up to date.
  • We are not responsible for issues arising from inaccurate information submitted by users, including incorrect contact details, booking information, or data relating to additional participants.
  • We are not liable for losses, damages, or claims resulting from the misuse of our website, improper handling of personal data by third parties, or technical failures beyond our reasonable control (including hosting providers, booking systems, or payment processors).
  • We may rely on representations made by users regarding their identity, authority, and legal capacity, and we disclaim liability for false, fraudulent, or misleading submissions.
  • To the maximum extent permitted by law, we exclude liability for indirect, incidental, special, or consequential damages arising from the use of our website or services.

Nothing in this policy limits your rights under applicable data-protection law. However, by using our website, you agree that Lake Como Explorer Srl shall not be held liable for actions or omissions beyond our reasonable control, or for issues arising from user conduct, declarations, or negligence.

14. Contact Us

For questions, requests, or concerns regarding your personal data or this Privacy Policy, please contact:

Lake Como Explorer Srl
Via Alessandro Volta, 81
22100 Como (CO), Italy
Email: info@lakecomoexplorer.com